Each chapter offers a compelling narrative from one of 18 diverse professionals, illustrating the human side of client success through vivid, relatable storytelling.
The contributors in this book-engineers, marketers, client success leaders, operations executives-represent decades of experience across different markets and roles. Yet their conclusions converge.
Together, these perspectives reveal how to move your Architecture, Engineering, and Construction (AEC) firm from a features-driven approach to one rooted in emotional connection and partnership. These human-centered stories of client success will show you how to use emotional connection strategies and technology advancements to drive client engagement and retention.
This is Book 1 of a 7 Book Series;
- Book 1: Shift Your Mindset;
- Book 2: Beyond Service;
- Book 3: Client Endearment;
- Book 4: The Art of the Proactive Check-In;
- Book 5: Turning Clients into Advocates;
- Book 6: Keep the Client Forever;
- Book 7: Authentic Partnerships.
