The Definitive Guide to Mastering Telehealth
In the wake of the COVID-19 pandemic, the healthcare landscape experienced an unprecedented transformation, thrusting millions of clinicians into telehealth. What was once a niche method of providing care rapidly became the new standard overnight.
While some healthcare providers have adapted well, many find themselves wrestling with the challenges of telehealth. Mastering telehealth requires an entirely different set of tools and practices-ones that are not typically taught in medical schools. So what distinguishes those who flourish from those who struggle?
In what is becoming the quintessential guide to telehealth, experts Dr. Brandon M. Welch and Dr. Aditi U. Joshi invite readers to explore what it takes to be successful with telemedicine. Enriched by captivating case studies, groundbreaking research, and firsthand experiences, Drs. Welch and Joshi unravel the complexities of telehealth, offering invaluable insights into its failures, successes, and untapped potential.
They point out that success in telehealth requires success in each of the five critical domains:
- Patient Success: Ensuring that patients not only receive the quality of care they expect but also experience it in a manner most suited to their preferences.
- Clinician Success: Empowering clinicians and healthcare organizations to deliver world-class care in a manner that complements their practice.
- Technology Success: Demystifying the technology that underpins telehealth, emphasizing the importance of intuitive, reliable platforms.
- Financial Success: Providing a framework for clinicians, insurers, and patients to reap the financial benefits of telehealth adoption.
- Compliance Success: Navigating the legal landscape of telehealth, helping clinicians leverage healthcare laws and regulations to their advantage.
By following the actionable strategies outlined in this comprehensive book, healthcare providers can transition from merely adopting telehealth to thriving with it.
Telehealth holds the promise of shaping a healthcare future that is more accessible, convenient, affordable, and equitable than we've ever known. And this book is your ultimate roadmap to that future.
The definitive guide to telehealth success
Doctors Aditi U. Joshi and Brandon Welch were already telehealth veterans by the time the Covid-19 pandemic changed the industry's trajectory virtually overnight. Dr. Joshi was the medical director of telehealth in one of the few major health systems that had long taken telehealth seriously, managing a 20x increase in telehealth patient volume. Meanwhile, as founder and CEO of Doxy.me, Dr. Welch watched the user base for his free telemedicine software explode from 80,000 clinicians to 750,000 in a matter of weeks.
As a research professor, Dr. Welch was struck by the uneven dropoff in telehealth usage as the pandemic waned. After so many healthcare professionals adopted telehealth during the pandemic, why did some continue to thrive, while others abandoned it? After he and his team dedicated thousands of hours of research to the question, their ultimate answer came down to one simple word: success. Clinicians who were successful with telemedicine continued to use it, and those who weren't, didn't.
Dr. Welch set out to write a book to pave the way into telehealth's post-pandemic future, and soon partnered with Dr. Joshi to incorporate her indispensable perspective as a clinician and telehealth leader. Together, they've created the definitive guide for how healthcare professionals can go from simply using telemedicine to thriving by using it to its full potential. Telehealth will make the future of healthcare more accessible, convenient, affordable, and equitable, and this book provides a thorough roadmap to get there.
