Suzanne Waddill-Goad, DNP, MBA, BSN, RN, CEN, is President and Principal Consultant of Suzanne M. Waddill-Goad & Company, Inc. As Principal Consultant, she has assisted clients to achieve operational improvements in leadership, quality, safety, regulatory compliance, risk reduction, finance, and customer service via consulting or interim leadership assignments. She has spent her entire career in healthcare, having held various positions, including respiratory therapist, medical records clerk, transcriptionist, staff nurse, charge nurse, nursing supervisor, director of quality improvement, clinical educator, operations improvement coordinator, and as a chief nursing officer and assistant administrator.