This is a workbook for residential care managers, focusing on how they can build a successful team in an industry notorious for high levels of staff turnover. The emphasis is on developing reflective practice and problem-solving rather than just cascading information to managers. It is based on a series of highly successful workshops of the same name.

Throughout the course of the workbook you will examine a number of topics, namely examining and defining teams and the team cycle; exploring the manager's role at each stage of the cycle; defining success and what we mean by 'effective team members' and 'effective communication'; leading by example; effective delegation; and using interdependencies within the staff team.

The exercises are designed to be followed sequentially and will both deepen and broaden your understanding of the topics.